What lessons are to be learned from stakeholder engagement in transportation planning when broad efforts to engage fall short of actual public consultation?
In “Whose Opinion Matters: Lessons from a Stakeholder Engagement Process for Penang, Malaysia” Dr. Minal Pathak conducted an evaluation of the ongoing stakeholder engagement process for the transport master plan in Penang, Malaysia. Proposed funding for the plan’s estimated 11 billion USD cost – involving highways, roadways, LRT, monorail, a BRT network, and electric trams – was through reclamation of three islands along the Penang coast. Concerns about the plan raised by stakeholders range from high costs, environmental impacts, effects on fisheries, and aesthetic and heritage considerations. Key issues with timing, strategy and communication in the engagement process have contributed to various stakeholders’ continued opposition to the project. Dr. Pathak’s evaluation draws out recommendations for a more effective stakeholder engagement process that can be applied both within Malaysia and beyond.